Privacy Policy

Last Updated: 2024

1. Introduction

ASH ENVIRO LTD ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

ASH ENVIRO LTD is the data controller for the personal data we process.

Contact Details:
ASH ENVIRO LTD
19 Ings Road
Wilberfoss, York
YO41 5NG, United Kingdom
Company Number: 12529608

3. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, postal address
• Enquiry Information: Details of your enquiry or service request
• Website Usage: Information about how you use our website (if cookies are enabled)
• Service Records: Information related to services we provide to you

4. How We Collect Information

We collect personal data through:

• Contact forms on our website
• Direct communication (email, phone, in person)
• Service agreements and contracts
• Website cookies (if enabled)

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Consent: When you provide explicit consent (e.g., contact form submissions)
• Contract: To fulfil our contractual obligations when providing services
• Legitimate Interests: For business administration and service improvement
• Legal Obligation: To comply with legal requirements

6. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide information about our services
• Provide disinfection and pest control services
• Process service bookings and agreements
• Maintain service records and documentation
• Comply with legal and regulatory obligations
• Improve our services and website

7. Data Sharing

We do not sell your personal data. We may share your information with:

• Service Providers: Third parties who assist in providing our services (under strict confidentiality agreements)
• Legal Authorities: When required by law or to protect our legal rights

8. Data Retention

We retain your personal data only for as long as necessary:

• Enquiries: Up to 2 years after last contact
• Service Records: As required by law and business needs (typically 7 years)
• Contractual Data: For the duration of the contract and as required by law

9. Your Rights

Under UK GDPR, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal requirements)
• Restrict Processing: Request limitation of how we use your data
• Data Portability: Request transfer of your data
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details in section 2.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no method of transmission over the internet is 100% secure.

11. Cookies

Our website may use cookies. For detailed information, please see our Cookie Policy.

12. Your Choices & Opt-Out (Information Collection and Advertising)

You have several options to control how your information is collected and used:

Cookie Controls via Browser Settings

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

• Google Chrome / Microsoft Edge: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data

For detailed instructions, please refer to your browser's help documentation.

Interest-Based Advertising Opt-Out

To opt out of interest-based advertising from participating companies, you can visit the following resources:

• Network Advertising Initiative (NAI) Opt-Out
• Digital Advertising Alliance (DAA) Opt-Out
• European Interactive Digital Advertising Alliance (EDAA) Opt-Out

Microsoft Advertising Personalization Opt-Out

To opt out of Microsoft advertising personalization, visit: Microsoft Privacy Dashboard - Ad Settings

Consent Withdrawal

You can change your cookie preferences at any time via the "Cookie Preferences" link in the footer of any page. This allows you to withdraw your consent to non-essential cookies (analytics and marketing) at any time.

Privacy Contact

For privacy-related requests, questions, or to exercise your rights under UK GDPR, please contact us at: privacy@ashenviro.com

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

14. International Transfers

We do not routinely transfer your personal data outside the UK. If such transfers occur, we ensure appropriate safeguards are in place.

15. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when changes were made. We encourage you to check this policy periodically.

17. Complaints

If you have concerns about how we handle your personal data, you can:

• Contact us directly using the details in section 2 or via privacy@ashenviro.com
• Lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk

18. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us:

ASH ENVIRO LTD
19 Ings Road
Wilberfoss, York
YO41 5NG, United Kingdom
Email: privacy@ashenviro.com