Frequently Asked Questions

We provide services across York, East Riding, and the wider Yorkshire region. Based in Wilberfoss, we serve both residential and commercial clients throughout the area. If you're unsure whether we cover your location, please contact us to discuss.

We aim to respond to all enquiries promptly, typically within one business day. For urgent situations, please contact us directly and we'll do our best to accommodate your needs as quickly as possible.

We primarily operate during standard business hours (Monday-Friday, 8 AM - 6 PM), but may be able to accommodate emergency callouts for critical situations. Please contact us to discuss your requirements and availability.

We provide treatment for a wide range of pests including rodents (rats and mice), insects (ants, wasps, cockroaches, and others), and various other common pests. If you have a specific pest issue, please contact us to discuss and we'll recommend the most appropriate solution.

Safety is our priority. We conduct risk assessments before treatment, use approved methods and products, and follow strict safety protocols. Our technicians are trained in safe handling and application. We provide clear guidance on any precautions needed before, during, and after treatment.

Yes, we provide clear quotes before commencing any work. After assessing your requirements, we'll provide a detailed quote outlining the work to be carried out and the associated costs. There are no hidden fees.

We understand that businesses may need services outside standard hours to minimise disruption. We can often schedule treatments outside business hours or during quieter periods. Please discuss your requirements with us when making an enquiry.

Yes, we offer flexible service agreements for businesses requiring regular disinfection or pest control services. These can include scheduled inspections, preventative treatments, and ongoing monitoring. Contact us to discuss a maintenance plan tailored to your needs.

Our disinfection process involves a thorough assessment, treatment of all relevant areas including high-touch surfaces, and use of appropriate disinfectants. We'll provide guidance on any preparation needed beforehand and any precautions to take afterwards. The process is designed to be thorough yet efficient.

The duration depends on the size of the property and the type of service required. A standard residential treatment may take a few hours, while larger commercial properties may require a full day or more. We'll provide an estimated timeframe when discussing your requirements.

Yes, we provide documentation of the work carried out, which can be useful for compliance purposes, insurance, or property records. This typically includes details of the treatment, areas covered, and any recommendations.

Yes, we work with restaurants and food service businesses, understanding the specific hygiene and compliance requirements of these environments. We can provide services that support food safety standards and compliance requirements.